Workshop/Account Problems and
Solutions
The following instructions will help you to create, manage, register and update your own ‘Workshop’ account. Please keep this available both in print and on your computer. Remember the following tips:
When managing any
aspect of your account On-line allow each page to fully load before making
selections for the next step. THIS CAN
BE CRITICAL
Following are a list of questions typically asked by users with a Step guide to finding the answer. You must follow the steps to solve your particular problem. If you have a question for which the content is not covered in these suggestions, please email me ‘dheavner@esc7.net. If you look at the questions carefully you will find most problems are covered. Follow the steps in the order given.
Question/Step
How can I find out my ‘Username and/or Password’? Steps 1, 2 and 3 if account needs updating
I keep getting an ‘Invalid Username or Password’ error message! Steps 1, 2 and 3
I tried to create/setup an account but it says my SSN is already being used? Steps 1, 2 and 3
Can I find out if I already have an account? Step 1. If you do have one, complete Steps 2 and 3
How do I cancel a workshop or a duplicated one? Step 5
How do I view my Transcripts? Step 8. If you can’t access them go through Steps 1-3, then try again.
How do I create/setup my account? Step 4. Go slowly and be sure to select ‘continue’ at each step.
I need to update my email address/district/home address or other items in my account! Step 3
I setup my account but the computer won’t let me register. Step 1, then if it does not show your email address go to Step 4 and follow the instructions. Take your time.
How do I register for a workshop? Step 5
If I change districts, do I need to delete my account and start over? NO, just update it using Step 3
My SSN is wrong how can I change it? You can’t, call or email support desk!
I didn’t get my confirmation. Call or email support.
I didn’t get my certificate.
Call the contact person on
your confirmation sheet. If you didn’t
get a confirmation
call or email
support.
How do I add my PO# after I’ve registered? Step 6
I need information about a particular workshop. Step 9
I need to cancel from a workshop. Step 7
I need to view my workshops I’ve scheduled. Step 7
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Step 1: Retrieve Your Account ‘Username’(account email address)
1.
Go to http://www.esc7.net/
2. Select “Workshop Registration”
3. Select “Setup/Maintain my Account” (Wait for the page to fully load)
4. Select “Update my Account” (Wait for the page to fully load)
5. Scroll to the bottom of that page.
6. Select “Get Username”
7. Enter your SSN
8. Select “Continue” and write down the ‘email address/Username’ that appears. (Note: The ‘Submit’ button does not work yet)
Step 2: Forgotten Password? Reset it! (this does not give you your ‘old’ password)
1.
Go to http://www.esc7.net/
2. Select “Workshop Registration”
3. Select “Setup/Maintain my Account”
4. Select “Ooooops, I Forgot my Password”
5. Type in your account ‘Username’ (email address) given in the “Retrieve Your Username” steps.
6. Select “Continue”
7. Answer your question (if you don’t know the answer call support)
8. Enter your new password and re-enter it in the next blank box.
9. Select “Continue” (write down your password and keep it with your ‘Username’)
Step 3: Updating
your Account
1. Go to http://www.esc7.net/
1. Select “Workshop Registrations”
2. Select “Setup/Maintain my Account”
3. Select “Update my Account”
4. Update any new changes in your data
5. Select “Continue”
Step 4: Account Creation
Be patient and allow each page to load fully before making selections. Select ‘continue’ when indicated.
1. Go
to http://www.esc7.net/
2. Select “Workshop Registrations”
3. Select “Setup/Maintain my Account”
4. Select “Create an Account”
5. Complete all ‘red dot’ fields and select continue when finished.
6. Record your ‘Username and Password’ and keep it handy
Remember: Your
email address (given in your account) is the only ‘Username’ that will access
your account. If you change schools or
Internet providers and receive a new email address, it does not automatically
become your new ‘Username’. You must
login to your account using your original ‘Username and password’ then update
your information. That will change your ‘Username’ to the new email address.
Step 5: Workshop Registration
1.
Got to http://www.esc7.net/
2.
Select “Workshop Registration”
3.
Select “Browse On-Line Workshop Listings”
4.
In the “Select Options” window, choose to view
workshops by Date, Content or Audience.
5.
Select your workshop (highlighted blue)
6.
Select “Register”
7.
Login using your correct ‘Username and Password’
8.
Be sure to complete “Position”, “Level” and “Payment”
fields
9.
Complete Registration by selecting “Submit
Registration” button (ONLY ONCE)
Step 6: Adding
Payment method (after you’ve registered)
1.
Go to http://www.esc7.net/
2. Select “Workshop Registrations”
3. Select “My Scheduled Workshops”
4. Select the correct ‘popup’ menu
5. Enter the check or PO# in the blank provided.
6. Scroll to the bottom of the page and select “Submit”
Step 7: Canceling and/or Viewing a Scheduled workshop
1. Go to http://www.esc7.net/
1. Select “Workshop Registrations”
2. Select “My Scheduled Workshops”
3. Select the workshop to view it’s content information
4. To cancel your registration, select the workshop
5. If the cancellation date has not passed, select “Remove me from this Workshop”
6. If cancellation date has passed, contact the workshop registrar.
Step 8: Viewing
your Transcripts
1. Go to http://www.esc7.net/
1. Select “Workshop Registrations”
2. Select “My Transcripts”
3. Select any workshop listed to open it’s content, then select “File”/”Print”
4. Select “Back to Home” when finished
Step 9: Contacting
the Workshop Registrar
1. Go to http://www.esc7.net/
2. Select “Workshop Registration”
3. Select “Browse On-Line Workshop Listing”
4. Find the workshop through the “Select Options”, by Date, Content or Audience.
5. Select the workshop and scroll to the bottom of the page for the Registrars name.
6. Contact the Registrar by phone or email.
7. Contact Support if there are any technical problems.